Legal

Data Deletion Instructions

Last updated: September 2026

This page explains how to request deletion of data that Expe AI, Inc. ("Expe AI," "we," "us," or "our") holds about you. It applies to Facebook and Meta users who connected a WhatsApp Business Account to Expe AI, to Expe AI platform users, and to people who message an organization's WhatsApp number.

For details on what we collect and why, see our Privacy Policy.

1. If you connected WhatsApp through Facebook (Embedded Signup)

Organization administrators can connect their WhatsApp Business Account to Expe AI by clicking "Connect with Facebook" in the Channels page. This uses Facebook Login and Meta's WhatsApp Embedded Signup.

1.1 What we store from that connection

  • A business access token issued by Meta for the connected WhatsApp Business Account
  • The WhatsApp Business Account ID and the phone number ID
  • The display phone number, verified business name, and quality rating of the connected number

We do not retrieve or store your Facebook name, profile picture, email address, friends list, or any other Facebook profile information.

1.2 How to delete it

Choose any of the following:

  1. In the Expe AI dashboard. Go to Dashboard, then Organization, then Channels, and delete the WhatsApp channel. This permanently removes the access token, the WhatsApp Business Account ID, and the phone number ID from our systems. Deleting the organization removes all of its data, including channels.
  2. From your Facebook account. Open Facebook Settings and Privacy, then Settings, then Apps and Websites, find Expe AI, and click Remove. This revokes the access token on Meta's side. Then contact us using the instructions in Section 4 so we can delete the remaining channel records.
  3. By email. Send a request to contact@expe.ai using the template in Section 4.

2. If you have an Expe AI account

You can delete your account and personal information at any time:

  1. Sign in, open Settings, then Account, and choose Delete account.
  2. If you are the owner of an organization, delete the organization first, or transfer ownership to another member.
  3. Alternatively, email us using the template in Section 4.

Account data is removed from production systems immediately and from backups within 30 days. Payment records required by tax and accounting law are retained for the period described in the Privacy Policy.

3. If you messaged an organization on WhatsApp

When you send a message to an organization's WhatsApp number, that organization is the data controller and Expe AI processes the data on its behalf. To request deletion of your messages, transcriptions, and contact record:

  1. Contact the organization directly. Organization members can delete a contact and all associated conversations and records from the Expe AI dashboard.
  2. If you cannot reach the organization, email us using the template in Section 4. We will forward the request to the organization and, where we are permitted to act, complete the deletion ourselves.

4. Requesting deletion by email

Send an email to contact@expe.ai with the subject line "Data deletion request" and include:

  • Your full name
  • The email address or phone number associated with the data
  • Whether you are a Facebook user who connected a WhatsApp Business Account, an Expe AI account holder, or a person who messaged an organization
  • The name of the organization, if applicable

We will acknowledge your request within 5 business days, complete the deletion within 30 days, and send you a confirmation when it is done. We may need to verify your identity before acting on the request.

5. What is not deleted

We may retain limited information where required by law or to protect our legal rights, including:

  • Billing and transaction records, for the retention period required by tax and accounting law
  • Security logs, for up to 90 days
  • Records needed to enforce our Terms of Service or resolve disputes

6. Contact

Questions about this page or about our data practices can be sent to contact@expe.ai.